Terms of Service

1. The agreement

These terms are a contract between you and Tyler Woldridge, doing business as Luxlytics, Irmo, South Carolina, USA ("Luxlytics", "we"). They cover the Luxlytics website at luxlytics.netlify.app, the Luxlytics Windows desktop application (including LuxPDF, LuxSubs, Schedule Compare, LuxBid, Cross Compare, Work Dashboard, Project Database and the other tools inside it), and any updates we provide. By creating an account, subscribing, or installing the app you accept these terms and our Privacy Policy. If you are accepting on behalf of a company, you confirm you have authority to do so.

2. What Luxlytics is

Luxlytics is software that helps lighting professionals count fixtures on construction drawings, read fixture schedules, carry a takeoff onto revised drawings, compare schedules and quotes, and export the results. It is an aid to your professional judgment, not a replacement for it. You are responsible for checking counts, quantities, prices and every other output before you rely on them in a bid, order or submittal.

The app runs on 64-bit Windows 10 and 11. Some features send pages of your PDFs to our processing service for a moment (for example schedule parsing and OCR) and some sync data to your account so it is available on another PC. See the Privacy Policy for details.

3. Your account

• You must be at least 18 and give accurate information.
• You must verify your email address before subscribing or using the desktop app.
• Keep your password private. You are responsible for everything done with your account.
• One account is one seat: a subscription covers a single named person. Sharing a login between people is not allowed.
• Tell us right away if you think your account has been used without permission.

4. Subscription, price and billing

Payment. You authorize Stripe to charge your payment method each month. If a charge fails we retry it for a short period; if it keeps failing your subscription is cancelled and access ends. You are responsible for keeping a valid payment method on file.

Cancelling. You can cancel any time from Manage billing on your account page. Cancelling stops future charges; your access continues until the end of the month you already paid for and then ends. We do not prorate partial months.

14-day money-back guarantee. If Luxlytics is not right for you, email us within 14 days of your first payment and we will refund that payment in full. This applies once per customer, to the first payment only. Renewal payments are not refundable except where the law requires it.

Price changes. We may change the price with at least 30 days' notice by email. The new price applies from your next renewal after the notice period. If you do not agree, cancel before then.

Organization access. A company may arrange access for its staff under a separate written agreement with us, in which case members who sign up with the company's email domain get access without an individual subscription. That agreement governs price and term for those users.

5. Your licence to use the software

While your subscription (or organization agreement) is active we grant you a personal, non-exclusive, non-transferable licence to install and use the desktop app on computers you control, for your own business purposes. The software is licensed, not sold; we keep all rights not expressly granted.

You may not: copy, resell, rent or sublicense the software; reverse engineer, decompile or extract its source code, models or data files except where the law allows it despite this term; remove our notices; use it to build a competing product; or use it in a way that breaks the law or harms others. The installer is digitally signed; do not modify it.

6. Your content

Your drawings, takeoffs, bids and other files are yours. You give us only the permission needed to process and store them to run the features you use. You are responsible for having the right to use the documents you load into the software and for the accuracy of what you enter.

7. Updates and changes to the service

The app checks for updates and installs them automatically. We add, change and occasionally remove features. If we discontinue the service entirely we will give at least 30 days' notice and refund any prepaid period that we cannot deliver.

8. Third-party services

Payments are handled by Stripe under Stripe's own terms and privacy policy. Your account uses Google Firebase. Chat support uses tawk.to. We are not responsible for those services' outages or actions, but we choose them carefully and will help you sort out problems.

9. No warranty

Luxlytics is provided "as is". We work hard to make it accurate and reliable, but we do not promise it will be error-free, uninterrupted, or that every fixture will be found or every schedule parsed correctly. To the fullest extent the law allows, we disclaim all warranties, express or implied, including fitness for a particular purpose. You must check the software's output before using it in a bid, order, submittal or other business decision.

10. Limit of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential losses, lost profits, lost bids, or the cost of substitute products, arising from your use of Luxlytics. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Some places do not allow these limits, so they may not fully apply to you.

11. Ending the agreement

You can stop using Luxlytics and cancel your subscription at any time. We may suspend or close your account if you break these terms, do not pay, or use the service in a way that harms others or us; where practical we will warn you first. Sections 5, 6, 9, 10 and 12 survive termination.

If we close your account for a reason other than your breach, we will refund the unused part of the current month.

12. Disputes and law

These terms are governed by the laws of the State of South Carolina, USA. If we have a disagreement, contact us first and we will try to resolve it within 30 days. If we cannot, either of us may bring a claim in the state or federal courts located in South Carolina, and you agree to their jurisdiction. Claims must be brought individually, not as part of a class action.

13. Changes to these terms

We may update these terms. We will change the date at the top and, for significant changes, email you or show a notice in the app at least 30 days before they take effect. Continuing to use Luxlytics after that means you accept the new terms.

14. General

These terms and the Privacy Policy are the whole agreement between us about Luxlytics. If any part is found unenforceable the rest still applies. You may not transfer this agreement; we may transfer it to a successor of the business. Our not enforcing a term is not a waiver of it.